Human-Centered
Technology is often built for programs, not people. Known helps agencies redesign implementation and rollout around real users—frontline staff and families—using empathy, user testing, and design thinking so tools match actual needs.
Known provides a change management strategy for cultural and technological modernization, driven by a deep belief that both pathways are crucial to successful and lasting innovation.
In public-sector transformation, technology alone doesn't produce outcomes. Modernizing CCWIS, MES, or any modular cloud platform demands more than code migration. It requires a shift in culture, mindsets, and behavior. That's where Known comes in.
Known is not just a workforce initiative. It is a structured change management model designed specifically for health and human services agencies undergoing transformation. As states transition from legacy systems to modern platforms, Known ensures the people-side of change is not an afterthought, but the foundation.
Technology is often built for programs, not people. Known helps agencies redesign implementation and rollout around real users—frontline staff and families—using empathy, user testing, and design thinking so tools match actual needs.
Legacy systems were compliance-focused. Modern platforms should be outcomes-driven. Known re-anchors the work in impact—well-being, access, and results—so modernization improves lives instead of digitizing old workflows.
Top-down rollouts can erode trust. Known builds buy-in through cross-functional communication, peer learning, and transparent change processes so teams adopt new tools with shared accountability instead of resistance.
Change is disruptive—especially in HHS. Known equips agencies to manage change with psychological safety and practical tools that reduce harm, preserve dignity, and grow workforce resilience and hope.
Co-design with users, define outcome KPIs, and align requirements and RFP language with human-centered practices.
Stand up leader rhythms, Sherpa circles and communities of practice; deliver role-specific micro-learning and change playbooks.
Stabilize with coaching, debriefs, and quick redesign sprints; maintain dashboards for engagement, trust, and adoption.
In states where modernization has failed or stalled, the gap has rarely been technical — it's cultural. Known closes the chasm between vision and execution by transforming the internal culture to match the ambition of the technology. Known becomes the bridge between past and future, compliance and transformation, resistance and adoption, so when the system modernizes, the people do too.
Contract any of our four LMS modules one at a time, in combination, or as a full suite. Choose a 1-year sprint for targeted priorities or a 3-year partnership to embed change statewide. Either way, we build the concrete processes and workflows that make culture stick.